[ Microsoft Outlook ] - Ms Outlook Hangs on startup Contacting External Servers

This morning, i have a phone call. A user, she has no idea about what happened on her Ms Outlook. When she opened ms Outlook, it hang on start up. It keep on contacting an external server, so she can't use her email.

She explained that this error happened last night until this morning. She waited for long time, about 30 minutes but nothing show the progress. I asked her to close and reopen the outlook, both by clicking the x button or from task manager. But it failed. It still contacting to a server. She was not in the office so i can't go to her desk.

Actually, I want to ask her to recreate a profile to solved this problem. But I think it will take a lot of time as she doesn't really know about computer and its program. So I did this temporary task to her.

She need to open outlook in safe mode, so the unimportant things do not start.
1. Click Windows Button and R
2. The screen will popped up, type (without quote) "Outlook.exe /safe"
3. It will start an outlook safe mode

It's a temporary solution, but this is the fastest way to resolve and incident. Later I will check her inbox, and trust center setting to see any uncommon things.
I think this is because Ms Outlook try to automatically download an image or attachment in her inbox which need internet connection.



I hope it's helps.